Mark Shannon O’Neill | jayealbright

ARB’s Jacquelyn Bullerman on Social Media at Arbitron Client Conference:

Success is easy to measure. Audience growth.

Figure out what’s broken and fix it.

In social, it’s not that easy. No goal can mean random acts of digital. There is no “experienced social media expert.” Everyone is learning.

Strategy = why are we posting?

Are connections and relationships developing as you post?

Success is the pieces becoming a “whole.”

Data is not a report card on your actions. It’s a compass on what’s valued by your community.

President Obama hugging Michele, biggest on social was use of social media at it’s finest – Data + Content + Goal.

Look beyond Facebook insights categories go look at what types of pictures or videos you posted or status the type of pic matters

New hires aren’t groomed in overnights anymore. Most radio hiring is in digital department.

If your content isn’t strong, it won’t matter.

A great spoken word pitch that sounds like a live read must be reframed to take advantage of the internet. Trim “keep listening for your chance to call to call in an win” BS.

Repackage content provider syndicated content to create engagement and insert yourself into that content. You’re not an RSS feed. You want a personal relationship with your listener via your social media which drives broadcast radio, streaming or your website usage.

Figure out a way to be smoother than just always doing ads in social tactics.

Post in a way that says I care about you. Share this with everyone you know, because I care about your community.

Invest money in your goals. Too few radio companies are doing this.

ROI Media’s Mark O’Neill at Arbitron Client Conference in Annapolis:

How much is a tenth of a rating point worth?

Track “Persons Using Measured Media” (PUMM) vs Your Audience Flow

Example: clean up a station’s 11:45 quarter hour by eliminating a stop set and moving those units into other breaks resulted in rating point growth from a .5 to a .6. Just doing this at a time when total radio audience (cume) is going up, got the station up to a .8 after several months of having done this.

Example #2: 5:15 pm. Took commercials out of the 5:15 break and doubled the units in the 5:45 break. Stopped only once that hour and within two months that quarter hour had almost doubled and the long stopset at 5:45 took down the rest of the daypart. However, since the market’s PUMM was also going down at that time as opposed to earlier in the 5 pm hour, they went from a .3 to a .6 in the daypart with just that one stopset change.

A little inside baseball from JA: A&O&B “Post-survey Box Scores” reports routinely contain this info for both all our PPM and diary markets for this reason. Clean out the highest/growing market audience quarter hours and place clutter into quarter hours with dwindling market audience to improve the entire daypart.
The goal: even out the station’s audience flow quarter hour by quarter hour and avoid extreme “up” and “down” quarter hours.

Revenue goes down almost immediately when PPM rating points drop, but can often take several months for the revenue to catch up with audience increases.

Lesson: it’s worth money to do what it takes to stabilize and grow rating points. Look for opportunities within your cluster where a nominal increase in AQH would yield a move up to the next tenth of a rating point to optimize rating point-driven revenue. That’s when the programmer and sales are on the same page.

Radio Success Is Easy Compared To Social Media

What Share Will Move You Up To The Next Tenth Of A Rating Point?